Wisconsin Motor Vehicle Salesperson Manual Practice Test

What should you do if a vehicle's odometer cannot be reset to its previous mileage?

1. Set the mileage reading to "zero"

2. Place a sticker on the vehicle's left door frame specifying the previous mileage

3. Include an odometer statement saying "not actual" mileage

4. Both A and B

The correct answer is: Both A and B

When dealing with a situation where a vehicle's odometer cannot be reset to reflect its previous mileage accurately, the most appropriate course of action is to ensure that potential buyers are informed about the vehicle's actual condition and history. Setting the mileage reading to "zero" can mislead a buyer into thinking that the car has no previous usage, which is not truthful if the odometer does not function correctly. Placing a sticker on the vehicle's left door frame specifying the previous mileage provides transparent information about the vehicle’s history directly on the car, allowing anyone inspecting the vehicle to see the accurate mileage. By combining these actions, you're taking steps to promote transparency and honesty in the selling process, which is paramount in the automotive sales industry. This practice helps protect both the dealer and the buyer from potential misrepresentation claims and fosters trust in the transaction. Thus, including both actions is a responsible approach to address the situation appropriately.